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Exchange and return

Return & Exchange Policy


At MD Cosmetics Company, your satisfaction is our top priority.


We offer a flexible return and exchange policy to ensure a safe and comfortable shopping experience.


Returns:


You may request a return within 12 hours of receiving your order.


The product must be in its original condition, unused, and in the original packaging with all labels intact.


Opened or used beauty products cannot be returned for hygiene and safety reasons.


Return shipping costs are the responsibility of the customer, unless the error was on our part.



Exchanges:


You may request an exchange within 3 days of receiving your order in the following cases:


The product is damaged or defective.


You received the wrong product.



Photos clearly showing the issue must be sent within 24 hours of receiving the product via our customer service.


The replacement product will be shipped after we receive and inspect the returned item.



Important Notes:


We do not accept returns or exchanges on discounted items or products purchased during special offers.


We reserve the right to refuse any return request that does not meet the conditions above.



For assistance or inquiries, please c

ontact us via WhatsApp: 00972593267002